How long does it take for home delivery?
We currently offer 3 types of delivery service: standard delivery for the continental US in approximately 2-5 working days; 2 day air, 3 day and next day air services. Shipping rates can change without notice.
I placed an order on Friday for next day delivery, why did I not get it until Tuesday?
Our cut off point is 4pm, Monday to Friday. Any order placed after 4pm will be processed through our dispatch system the next working day. We currently do not deliver at weekends.
Why am I being charged for delivery on my order when it states standard delivery is free?
All our delivery charges are pre-set by our courier company. We sell some oversized items which require a specialist courier company to fulfil the delivery, there is an additional charge for these. Also, our courier company consider some surcharge zip codes outside of the standard area. There is an additional charge for these also.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including your junk or spam folder as it will come from a no reply email address. To ensure emails reach you, add the domain pkautodesign.com to your safe senders list.
Do you deliver on Weekend?
Our standard Shipping carrier is from Monday thru Friday, weekend deliveries can be scheduled for an additional fee.
Why can’t I select next day delivery?
We can only offer next day on goods we have in stock at our warehouse.
Do I have to pay Customs & import charges if I live outside of the USA?
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.
The customs department of my country have asked me for further information. What should I do?
Each country has its own unique import procedures, which are subject to change. If you have an order held in customs then please contact our customer service team with your order number and tracking number, via email. We will do our very best to help resolve the matter as quickly as possible.
I'm new, how do I order?
At PK Autodesign we go to great lengths to ensure your shopping experience is as easy and secure as possible.
Using the search bar you can search for any product you are interested in, once there you can select the size, model or item you are interested in. Please fill out your vehicle information in the section below it and you can then add it to the cart. One in the Cart you can proceed to check out filling in your billing/shipping address and preferred payment method. Once a order is submitted our sales team will review the information and get in contact with you should any specific changes or inventory variations need to be addressed with you.
Is it safe to order online?
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Security checks are also made on all transactions, to ensure the authenticity of each card payment.
Which credit cards do you accept?
We currently accept all major credit card Mastercard, Visa, Discover, American Express and Paypal
What currencies can I use?
We only accept USD currency however through paypal they do the conversion from your Countries Currency to USD.
How do I apply a promotional code?
You can add a valid promotion code in the Basket.
Can I use a different payment method?
Yes. You can use PayPal to pay for goods.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
Can I get more information on a product?
Enter your Vehicle Registration Number on the home page on the ‘Find Car Parts’ section or enter your vehicle details, and we filter the parts for your vehicle. Just remember to check the “Fitment Details” section to confirm the correct fitment.
Do you Offer Installs ?
We offer full installation options done inhouse on all parts provided.
A part is not listed online so can you order for me?
Yes, we will do our best to order the part for you through our special orders team. Feel free to call us on +1(818)408-6989 to request your part.
Can I make an order over the phone?
Yes, telephone +1(818)408-6989, our specialist team is available to take your order 9am to 6pm Monday to Fridays and 9am to 3pm on Saturdays. We can only take an order over the phone if your delivery address and billing address are the same, and your delivery address is within the USA.
Will I get same price in store?
Prices between stores and online can vary for promotional purposes. To ensure you get the online price in store, please use the Click & Collect service online.
Do parts come with additional fitting kits/gaskets?
None of our products come with any additional items, unless specified on the item page, under the ‘Part Details’ section.
How do I check if an item is in stock?
If an item is available to order online then this means the item is in stock. The website will clearly display the status of the stock.
However, from time to time and particularly with some of our more popular items, due to the high rate of sales both in store and online, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock.
If you do wish to know in advance if a product is in stock, please do not hesitate to contact us via email, or by phone on +1(818)408-6989.
How do I know if my order was successful?
You will receive an automated email to confirm your order has been received, and is being processed.
You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.
It says out of stock on your website for my part. How long will it take to get in?
Teams which are ‘Out of Stock’ vary in timescales to get them back in stock. To get an estimate time please call us on +1(818)408-6989.
Do you price match?
Yes, we now offer a Price Match Promise.
We cannot guarantee price match on product being sold on websites outside of the US as our pricing structure must accommodate customs, excise and importation costs.
Please contact our Customer Service team via email, or phone on +1(818)408-6989 if you have a product you wish to discuss.
The item I bought is now in sale, can I get the difference refunded?
As an online business our prices change in accordance with trends, customer demand and stock availability we are, therefore, unable to refund the difference in price when an item you have purchased goes into sale, although we do appreciate how frustrating this can be.
Where is my order?
Most of our deliveries are sent via UPS and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account
Where do I find the phone number for your store?
We have our email, phone number and physical location at the bottom of the page as well as in our about us section.
How can I make a complaint?
In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us
Is it possible to change the address/cancel or amend my order?
Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.
Why does my order state available, and then find out I have to wait extra days for delivery?
We sell some item we do not stock, but available to order. This is indicated on the part itself, just under the price of the product. Please be aware, if your order consists of out of stock products, we will send out what we have in stock and the rest as soon as we get it (except international deliveries).
Why am I missing an item in my delivery?
There could be a number of reasons why an item is missing in your delivery: The item is temporarily out of stock does your invoice have TO FOLLOW written where the part number should be (shows where the part number should be on an invoice)? Then we are currently out of stock of the product, and will be sending this part out to you on a priority. The item was dispatched separately the item could have been dispatched separately due to the extra care and attention which is required. The item was classed as a dangerous good Dangerous goods may be handled separately, due to the delicate nature of the product.
Can I have an update on my order status?
You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area
Can I pay for a Click&Collect order online?
No, currently we only offer the service to collect and pay in store.
I have a new email address, and I am unable to reset my password. How do I change my password?
We are able to change the email address for you, provided you are able to answer some security questions. We take data privacy very seriously and need to verify who you are. After your email address is validated and changed, you can request a new password online.
How do I return an item?
Should you require for a return to be processed please email us at email@example.com , please provide the full name on order and Invoice # also the reason to why you desire to return. All Returns are subject to a 25% restocking fee should the return be approved by administration.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.
We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.
Should you have any queries about your return, please feel free to contact our Customer Service team via email, or phone on +1(818)408-6989.
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
What do I do if I have received a damaged item?
At PK Auto design we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you may need to return an item. Please follow the following procedure: We would require an image to be emailed to us providing all damage caused. Please email this to firstname.lastname@example.org. Make sure you include your reference number, a copy of your invoice and an image of the parcel you received it in. More information on Returns & Refunds.
What do I do if my part is faulty?
All our products are covered under 1 year manufacturer’s warranty, whichever comes first (unless otherwise stated on the item page). You need to fill out a warranty claim form, which you can request from our customer services team, and follow the below instructions.
For Click and Collect orders or any orders purchased directly from PK Auto design branch, you will need to contact the branch directly to assist you further in regards to the warranty procedure. The warranty procedure for orders placed online for home delivery needs to be followed/completed as mentioned below. Failure to do so may delay your claim. (2 Sets of the documentation is required)
- Complete and return the warranty claim form
- Notify us in written the course of action to be taken, description of the issue and mention of all the supportive documents that are to be attached.
- Copy of original sales invoice
One set of the above mentioned, to be kept inside the box with the goods and the second set to be placed on top of the box and has to be sent to the below mentioned head office address.
PK Auto Design (Customer Service Department)
12473 Gladstone Avenue Suite F, Sylmar CA. 91342
Once it is received by us we will log it in the system for the warranty procedure to be initiated and the warranty reference number would be sent via email for your future reference.
The goods will be sent back to our suppliers for inspection and based on the results of the inspection, we will reach a decision.
Please note that it would take approximately 4 – 6 weeks and we only offer a manufacturer warranty for any items that fail to operate to the stipulated standards during the warranty period.
We also recommend reading the information on https://www.pkautodesign.com/
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.
Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
How do I make a complaint?
If you are not happy about any service we offer or you have a general comment, feel free to write to us on email@example.com.