Shipping and Returns
All products are shipped out from our PK Auto Design location. PK Auto Design drop ships some products and ships direct others. All products are shipped UPS or Freight. Special arrangements may need to be made for international orders and oversize packages. In the event a product arrives damaged to your location, please follow the steps listed below. All damaged items must be reported to the shipping carrier immediately and you must notify PK Auto Design within 48 Hours of receiving your order. If these steps are not followed, your shipment may be denied claim to our Guarantees and a refund.
If you receive a damaged product, please do the following:
• IMMEDIATELY CONTACT US
• Keep the product with its original packaging and box
• Make a list of the damaged or lost item(s)
• PK Auto Design will contact the shipper once we receive the email info above to schedule a pickup if needed. DO NOT send it back to the return address without written approval from PK Auto Design.
Once the product is received back and inspected, a replacement or credit will be issued.
The shipping rates shown at time of checkout on our site are based on a weight guesstimate and then formulated via a UPS shipping program. The rates do not take into account dimensions. If your shipment weight is higher than the online cart can process, please contact us for a shipping quote. If there is an error in the shipping rate quoted we will contact you and let you know of the changes. International orders (Outside the USA) are not automatically processed as we may require additional information from you.
If a product is ordered and not wanted, the UNUSED item can be returned for a 25% restocking fee. In some cases, we may offer the ability to return the item to us for a lesser restocking fee and then keep the balance as a store credit. To return an item, it must be in brand new condition with original packaging. If the item cannot be resold or is a special order or custom-made item, we cannot accept a return. Shipping is nonrefundable in either direction unless approved by PK Auto Design. All items wanting to be return MUST be reported within 30 days of the original invoice date. No items will be returnable after 30 days. All products shipped from the PK Auto Design warehouse are shipped USPS or Freight. Some packages shipped from the manufacturer may or may not require signatures for package release. If the package is returned to PK Auto Design or manufacturer, you will be responsible for the return shipping costs and pay a 25% restocking fee if you choose to not have the item reshipped. These fees will be charged to your account on file or will be invoiced to you.
PK AUTO DESIGN DOES NOT REFUND SHIPPING CHARGES. If you modify, install, or alter the item in any form, we cannot accept it as a return. We will not cover any expenses related to the product or installation, and you maybe be required to purchase a replacement.
In the event that the product you ordered is sent either incorrectly or processed wrong by PK Auto Design, we will arrange for the package to come back to us and ship out a replacement. We will evaluate the situation before we determine the shipment was incorrect.
Store Credit Memos
Credit Memo is good for 12 months from the date of issue to use as store credit. Refunds will be handled by the manor originally paid if applicable otherwise a check will be mailed. Credit memo can not be converter from terms assigned, ie credit card payment to cash etc. All cash payments will be refunded via check.